Troubleshooting Guide
Common issues and solutions to help you resolve problems quickly.
Need Help? Contact our support team atinfo@partify.co.zafor personalized assistance.
Common Issues
Frequently encountered problems and their solutions
Payment
Payment Processing Failures
Customers unable to complete payments or transactions failing
Possible Causes:
- • Incorrect Peach Payments credentials
- • Test mode enabled in production
- • Insufficient funds or card issues
- • Network connectivity problems
Solutions:
- • Verify API credentials in payment settings
- • Ensure live mode is enabled for production
- • Test with different payment methods
- • Check Peach Payments dashboard for errors
Inventory
Stock Levels Not Updating
Inventory not syncing properly or showing incorrect quantities
Possible Causes:
- • ERP sync configuration issues
- • Manual inventory tracking disabled
- • Pending order reservations
- • Cache not refreshing
Solutions:
- • Check ERP integration settings
- • Enable stock tracking for products
- • Review pending and processing orders
- • Clear cache and refresh inventory
Domain
Custom Domain Not Working
Custom domain showing errors or not pointing to store
Possible Causes:
- • DNS records not configured correctly
- • DNS propagation still in progress
- • SSL certificate not provisioned
- • Domain not verified in Partify
Solutions:
- • Verify DNS records match requirements
- • Wait up to 24 hours for propagation
- • Check domain verification status
- • Contact support for SSL issues
Performance Optimization
Tips to improve your store's speed and performance
Image Optimization
- • Use WebP format when possible
- • Compress images before upload
- • Optimize image dimensions
- • Use appropriate file sizes
Content Optimization
- • Keep product descriptions concise
- • Limit number of products per page
- • Use efficient category structures
- • Enable caching features
Still Need Help?
Our support team is here to help you succeed
Contact Methods
- • Email: info@partify.co.za
- • Phone: +27 64 544 8165
- • Live Chat: Available in admin panel
- • WhatsApp: +27 64 544 8165
Support Hours
- • Monday - Friday: 8:00 - 17:00 SAST
- • Saturday: 9:00 - 13:00 SAST
- • Sunday: Closed
- • Emergency support available 24/7