Order Management: Process & Fulfill
A complete guide to tracking, processing, and fulfilling customer orders in your Partify admin panel.
partify.co.za/admin/orders to manage your orders.Image: Screenshot of the main Orders list view showing the search bar, status filters, and the list of orders with columns for Order #, Customer, Date, Status, and Total.
Search & Filter
Use the search bar to find orders by Order Number, Customer Name, or Email.
Filter orders by status to focus on what needs attention:
- Pending: New orders awaiting payment or confirmation.
- Processing: Paid orders ready to be packed.
- Shipped: Orders currently in transit.
- Delivered: Successfully completed orders.
- Cancelled/Refunded: Orders that have been voided or returned.
Mobile vs Desktop
The admin panel is fully responsive:
- Desktop: View a detailed table with all order information.
- Mobile: View a card-based layout. Tap the filter icon to access status filters.
Image: Screenshot of the "Create Order" page showing the customer selection, product search, and shipping address forms.
You can manually create orders for phone sales, walk-ins, or special arrangements. Click Create Order on the main orders page.
1. Customer & Items
- Customer: Select an existing customer or create a new one instantly.
- Products: Search and add products. You can select specific variants (e.g., Size/Color).
- Custom Pricing: The system pulls current prices, but you can adjust quantities.
2. Shipping & Payment
- Address: Enter shipping and billing addresses.
- Shipping Cost: Manually enter the shipping fee for this order.
- Status: Set the initial Order Status (e.g., Pending) and Payment Status (e.g., Paid).
Status Updates
Keep customers informed by updating the order status as you process it:
- • Change status from Pending to Processing when you start packing.
- • Update to Shipped when the courier collects the parcel.
- • Mark as Delivered once it arrives.
Communication
Use the Send Email button to trigger notifications manually:
- • Order Confirmation: Resend receipt.
- • Shipping Update: Notify of dispatch.
- • Invoice: Email a professional tax invoice.
Documents
You can download and print a Packing Slip directly from the order details page to include in the box.
Processing Refunds
For paid orders, use the Refund button.
- You can refund the full amount or a partial amount.
- Refunds are recorded in the order timeline.
- Note: Ensure your payment gateway supports automatic refunds, otherwise process manually via your gateway portal.
Cancellations
Use the Cancel Order button for unpaid or unwanted orders.
- Sets status to Cancelled.
- Stops further processing.
- Useful for abandoned checkout recovery or customer requests.