Payouts
Learn how to receive your earnings from store sales. Set up bank details, understand your earnings breakdown, and track payout history.
Video: Complete payout setup guide showing how to add bank details, understand earnings summary, check payout eligibility, and view payout history. Includes step-by-step walkthrough of the payout configuration process.
Earnings Breakdown
Your earnings summary shows three key amounts that determine your payout:
- Total Sales: The gross amount from all paid orders that haven't been included in a payout yet
- Platform Fees: A 6% transaction fee deducted from your sales (covers payment processing, hosting, security, and platform maintenance)
- Available for Payout: The net amount you'll receive after fees are deducted (Total Sales - Platform Fees)
Example Calculation:
What's Included in Platform Fees
- • Secure payment processing (Peach Payments, EFT)
- • SSL certificates and secure hosting
- • Fraud protection and security monitoring
- • Automatic backups and data protection
- • Platform maintenance and updates
- • 24/7 customer support
Required Information
To receive payouts, you need to provide the following bank account details:
- Bank Name: Select your bank from the dropdown list of supported South African banks
- Universal Branch Code: Automatically filled when you select your bank (no manual entry needed)
- Account Number: Your bank account number where payouts will be deposited
- Default Account: Set one account as default for automatic payouts (you can add multiple accounts and change the default anytime)
Setup Process:
- 1Navigate to
Settings → Payouts - 2Click "Add Bank Account" button
- 3Select your bank from the dropdown (branch code auto-fills)
- 4Enter your account number
- 5Toggle "Set as Default" if this is your primary payout account
- 6Click "Add Bank Account" to save
Image: Screenshot of the bank details form showing the bank selection dropdown, auto-filled branch code field, account number input, and default account toggle.
Eligibility Requirements:
Bank Details Required
You must have at least one bank account added and set as default. Without bank details, payouts cannot be processed.
Minimum Threshold
Your available balance must meet or exceed the minimum payout threshold (typically R100). Amounts below the minimum will accumulate until the threshold is reached.
Paid Orders Only
Only orders that have been successfully paid by customers are included in your earnings. Pending or failed payments are not counted.
Payout Status Indicators
Automatic Payout Flow:
Orders are Paid
When customers complete purchases, the order amount is added to your earnings summary
Earnings Accumulate
Your available balance grows as more orders are paid, with platform fees automatically deducted
Eligibility Check
Once your balance meets the minimum threshold and bank details are configured, the payout is automatically initiated
Payout Processing
The payout is processed and transferred to your default bank account. You'll receive a reference number for tracking
Funds Received
Funds typically appear in your bank account within 2-5 business days, depending on your bank's processing time
Payout Timing
- • Payouts are processed automatically when eligibility requirements are met
- • No manual requests or approvals needed
- • Processing typically occurs within 1-2 business days
- • Bank transfer times vary by institution (usually 2-5 business days)
- • You'll receive email notifications when payouts are initiated and completed
Understanding Payout Statuses:
Payout has been successfully processed and funds have been transferred to your bank account
Payout is currently being processed by the payment system. Funds should arrive shortly
Payout has been initiated but is waiting to be processed. Usually transitions to "Processing" within 24 hours
Payout could not be completed, usually due to incorrect bank details. Update your bank information and contact support if needed
Payout Information
- • Each payout includes a unique reference number for tracking
- • View the bank account used (account number is masked for security)
- • See the net amount transferred (after platform fees)
- • Check the date when the payout was created and processed
- • View which orders were included in each payout
Image: Screenshot of the payout history view showing recent payouts with status badges, amounts, dates, reference numbers, and bank account information.
How often are payouts processed?
Payouts are processed automatically when your available balance meets the minimum threshold and you have bank details configured. There's no fixed schedule - payouts happen as soon as you're eligible.
What is the minimum payout threshold?
The minimum payout threshold is typically R100. If your available balance is below this amount, it will accumulate until it reaches the threshold. This helps reduce transaction fees and processing overhead.
Can I change my bank account details?
Yes, you can add, edit, or delete bank accounts at any time in Settings → Payouts. You can also change which account is set as default. Changes take effect for future payouts only.
What happens if a payout fails?
If a payout fails (usually due to incorrect bank details), you'll see a "Failed" status in your payout history. Update your bank account information and contact support if the issue persists. The funds remain in your account and will be included in the next payout attempt.
How are platform fees calculated?
Platform fees are calculated as 6% of the total order amount. This fee covers payment processing, secure hosting, SSL certificates, fraud protection, backups, and platform maintenance. Fees are automatically deducted before calculating your available payout amount.
Can I see which orders are included in a payout?
Yes, when you view payout details, you can see all orders that were included in that specific payout, along with the individual amounts and fees for each order.
Do I need to request payouts manually?
No, payouts are completely automatic. Once you've added your bank details and your balance meets the minimum threshold, payouts are processed automatically without any action required from you.